Table of contents

<aside> 📁 Project details

• Company: Nextpay
• Duration: 2-week project
• Role: Lead UI Designer
• Output: Company loan mobile app
  • Nextpay Prototype

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/06b755f3-8041-4eb6-aa1a-4077449ad2d9/1a2e17ef5f315b7d43a751993de676bf13903bea.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/06b755f3-8041-4eb6-aa1a-4077449ad2d9/1a2e17ef5f315b7d43a751993de676bf13903bea.png" width="40px" /> Background

• Problem: MSMEs use manual and antiquated methods to provide salary advances and loans to employees. NextPay intends to simplify the application process for these salary advances and loans.
• Objectives: Propose and design features that make it simple for employees to apply for and monitor the status of their salary advances or personal loans.
• Solution: Provide a design that is simple to adopt and provides employees with transparency. </aside>

🔍 UX Research

Research Goals

• To understand the motivations, functions, and procedures involved in salary advance and personal loan requests by employees and employers.

• To identify key characteristics, aspects, and features present in current systems and lending apps that are utilized by employers and employees.

  Methodology

  • Research methods
    • Moderated interviews via Zoom
    • Questionnaires
    • Field Interviews
  • Participant Profile
    • Has previously requested a loan or CA from the company.
    • Had experience with other loaning channels (SSS, etc.).
    • Is/was part of an MSME company (preferably is)

Insights

• Numerous variations in processes and necessities
  • Multiple departments were required to verify applications, which lengthened the waiting period.
  • Each workplace had distinct requirements. Others just needed to fill out a form, while some required additional documentation.
  • For considerably smaller businesses, the process consisted primarily of verbal agreements recorded in a ledger book.
    • Quote
• Existing systems do not inform users of the status of their loans.
  • Some employees inquire about the status of their request in person at the accounting office.
  • Other users simply check their bank accounts frequently to see if the money has arrived.
  • The employee is responsible for monitoring repayments.
    • Quote

Persona

This persona is meant to represent all of our participants so that we may gain a deeper understanding of them and offer conclusive insights.

<aside> 📣 Opportunity Statements

The following are the opportunity statements that emerged during our user interview:

• How might we reduce user anxiety in their loaning process?
• How might we reduce the effort for users to keep track of their repayments?
• How might we provide a familiar and intuitive digital FinTech experience for users? </aside>

Opportunity Statements and Solutions

• Tutorial to helps users navigate through the app.
• Interest rate calculation & summary to provide transparency and help them decide for the loan amount
• History page
• Real-time notifications

User flow

We utilized the standard loan request process that our participants followed and streamlined it to create a simpler and straight-forward process.